Customer FAQs

1. What materials are your jewellery pieces made of? Our jewellery pieces are crafted from high-quality materials such as sterling silver, 14k gold filled, and genuine gemstones. Each piece undergoes meticulous craftsmanship to ensure durability and beauty.

2. How should I care for my jewellery? To maintain the shine and longevity of your jewellery, we recommend storing it in a clean, dry place away from moisture and chemicals. Clean your jewellery regularly using a mild soap and water solution with a soft brush, and polish it with a jewellery cloth.

3. Do you offer resizing services for rings? Yes, we offer resizing services for most of our rings. Please contact our customer service team for more information and assistance with sizing.

4. Can I personalize or customize a jewellery piece? We offer personalization options on select jewellery pieces. You can engrave initials, names, or special dates on certain items. Contact us for more details on customization options.

5. What is your return and exchange policy? We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns and exchanges within 7 days of delivery. Please refer to our Returns & Exchanges page for more details.

6. How do I determine my ring size? You can determine your ring size by using our online ring size guide or by visiting a local jewellery store for professional sizing. If you have any doubts, feel free to reach out to our customer service team for assistance.

7. Do you offer gift wrapping services? Yes, we offer complimentary gift wrapping services. Simply select the gift wrap option during checkout, and your jewellery will arrive beautifully packaged and ready for gifting.

8. How can I contact your customer service team? You can contact our customer service team via email at [email address] or by phone at [phone number]. Our team is available [hours of operation] to assist you with any questions or concerns you may have.

9. Do you ship internationally? Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. Please see our Shipping Information page for more details.